FAQ’s

Becoming an Instructor FAQs

What are the prerequisites to become an Instructor?

There aren’t any! Most of our instructors had no prior teaching experience prior to getting certified.

How long does the training process take?

We have a two-step training process. As soon as you register for a training, you have access to the online self-study which you can do at your own pace. This is to be completed prior to your in-person or virtual training day and completion is required in order to be considered fully certified. Step 1 sets you up with the base knowledge all instructors need going into their training day, and first class!

Once you have completed the online, you will attend your training day. During this day, you will work with your training Guru to develop and hone the skills required to teach successful and engaging classes. Our team will mentoring you throughout the online portion, your training day, and beyond!

Following your training day, you will have access to further mentoring at any time – all you need to do is reach out to your training Guru or anyone else on our mentoring team. We are always excited to hear from you and help support in any way we can!

Our focus is on making sure that YOU get the best instruction and support YOU need for your journey into the instructor world. 

How does the virtual training work?

Our virtual training option is there for instructors who do not have in-person trainings in their region or prefer to train virtually. This gives you the opportunity to start your journey from anywhere in North America. Similar to the in-person training option, our virtual training is a LIVE, full day event. Our training team will provide you with live, in depth instruction via a Zoom webinar. You will still need to commit to a full training day – but from the comfort of your own home!

You will need a clear schedule, and room to move. Ideally, we suggest you use a computer or tablet device. Reliable internet is required.

Are there any other certifications needed to teach any of the HIGH Fitness formats?

HIGH, LOW and YO are all considered specialty formats, which means that your training will provide you with everything you need the respective High Fitness format(s) but only our format(s).

If you teach at a fitness facility you will want to confirm with your employer whether or not you require a general group exercise certificate.

How do I certify in all formats?

Our HIGH + LOW training covers the basics for both formats so you will leave that training dual certified with the freedom to decide which direction to take your classes.

Adding YO (or vice versa, starting with YO and adding HIGH + LOW) does require a full training as it is an entirely different format. Find a training that works for you, register and you are on your way to being certified in all formats!

Reach out to our team with any more questions you might have! info@highfitness.com

Where do I register for a training?

All training registration is online!  Visit our training schedule here.

My plans have changed, can I transfer my training?

Yes!  Please email training@highfitness.com and let us know the date you would like to be transferred to.

My plans have changed, can I cancel my training registration and get a refund?

Refunds are available up until 7 days prior to the training date. A $30 administrative fee applies to all refunds. Within 7 days of the training, registrations are transferrable but not refundable.

Help! I can't find my zoom link for the virtual training!

You should have received your link for the Zoom Webinar in your event reminder email(s), please check your junk and spam folders.  If you cannot locate the link, please email training@highfitness.com

Do I need to complete the full online portion before my training day?

You will get the most out of your training day if you complete the module before the training day.  The online module needs to be completed before you can be fully certified.

I am already certified in other formats, is there an option other than a full training?

Yes!  We have a Fast Track Program for instructors who already have experience in leading group fitness classes.  Please click here for more information.

What is the Instructor Subscription and is it required?

The Instructor Subscription is a monthly (or annual) subscription of $35 USD or $40 CAD (plus GST) that grants you license to teach our format(s) and all the perks that come with being an active instructor. An active Instructor Subscription is required to teach, advertise as an Instructor of any of our formats, and benefit from our High Roller program.

HIGH and LOW come as a package deal in both training and subscription. Adding YO comes with an additional but discounted subscription cost (or vice versa if your base subscription is YO and you decide to add HIGH + LOW).

Further questions can be answered by emailing our team – info@highfitness.com.

What is included as part of the Instructor Subscription?

 –      A license to teach the High Fitness format(s) you took your training in

      Access to marketing and promotional materials to help grow your business

      Business templates like sign-in sheets, punch passes, business cards, etc. 

      The ability to add all of your upcoming classes to the highfitness.com ‘find a class’ search, where thousands of people are looking for classes every day both on our main website as well as the HIGH Fitness App!

       Free access to the HIGH Fitness App

      Apparel discounts

      The opportunity to earn commission through our High Roller affiliate program

      And so much more!

Can I put my subscription on hold or cancel it?

Subscriptions are managed by you, the customer. You can cancel your subscription at any time. We do not support subscription holds however reactivating your subscription can also happen at any time with minimal hassle. 

Login into the instructor portal, click on My Account -> Subscriptions. This is also where you can update your payment method information.

*Please note that activating a cancelled subscription after a year may require re-certifying. 

Where can I teach the High Fitness formats?

HIGH, LOW and YO classes are taught at gyms, community centres, boutique gyms, dance studios, wherever! With an active instructor license, your classes become your business and you are welcome to teach anywhere you wish. There are no facility fees, the only requirement is that your instructor license is active.

How often is new choreography released?

Every week! We also drop groups of tracks on occasion – which means we add them to the library without an official launch date. Once you are a certified instructor, you will have full access to our instructor library with every track ever made, hundreds of tracks are ready for you to learn and rock!

Does HIGH Fitness provide music for every track?

No, our instructors purchase music through iTunes (or another entity that sells digital music) and download the tracks on to their device (iphone, ipod, android device, etc.). Music licensing requires that all tracks are purchased. Streaming services like Apple Music or Spotify are not allowed (you have not purchased the tracks, it’s more of a ‘rental’). Pirated, stolen, shared, illegally downloaded, or ripped copies of songs are not allowed.

Active Instructor FAQs

What is the Instructor Subscription and is it required?

The Instructor Subscription is a monthly (or annual) subscription of $35 USD or $40 CAD (plus GST) that grants you license to teach our format(s) and all the perks that come with being an active instructor. An active Instructor Subscription is required to teach, advertise as an Instructor of any of our formats, and benefit from our High Roller program.

HIGH and LOW come as a package deal in both training and subscription. Adding YO comes with an additional but discounted subscription cost (or vice versa if your base subscription is YO and you decide to add HIGH + LOW).

Further questions can be answered by emailing our team – info@highfitness.com.

What is included as part of the Instructor Subscription?

 –      A license to teach the High Fitness format(s) you took your training in

      Access to marketing and promotional materials to help grow your business

      Business templates like sign-in sheets, punch passes, business cards, etc. 

      The ability to add all of your upcoming classes to the highfitness.com ‘find a class’ search, where thousands of people are looking for classes every day both on our main website as well as the HIGH Fitness App!

       Free access to the HIGH Fitness App

      Apparel discounts

      The opportunity to earn commission through our High Roller affiliate program

      And so much more!

Can I put my subscription on hold or cancel it?

Subscriptions are managed by you, the customer. You can cancel your subscription at any time. We do not support subscription holds, however, reactivating your subscription can also happen at any time with minimal hassle. 

Login into the instructor portal, click on My Account -> Subscriptions. This is also where you can update your payment method information.

Your subscription will remain active until your next payment date, at which time it will not renew and your account will be suspended.

*Please note that activating a cancelled subscription after a year may require re-certifying. 

How do I cancel my subscription?

To cancel your subscription, login at www.highfitness.com and click MY ACCOUNT then select SUBSCRIPTIONS. There you will see your subscription details and a pink CANCEL button. Clicking that button will cancel your auto renew and your account will become inactive at the end of your payment period.

Reminder that cancelling your subscription cancels your license to teach the format(s) you are certified in, and access to all of the other perks of being an instructor.

How do I re-activate my subscription?

To make your account active again, login at www.highfitness.com and click MY ACCOUNT then select SUBSCRIPTIONS. There you will find your subscription details and a pink RESUBSCRIBE button. Clicking that button will begin your payments and reinstate your access.

Do you have an annual subscription option?

We offer two subscription plans, monthly and annual. The annual plans are offered at a discounted rate. All of our subscription options are non-refundable.

Cancelling your annual subscription will not put a hold on your account, your license and account will remain active until your renewal date, at which time it will not automatically renew but roll into cancellation.

How long can my account remain inactive before I need to re-certify?

There are many options if your account has been inactive for longer than 12 months. Please email us as info@highfitness.com to discuss these options.

What happens if my payment does not process?

If your payments do not process on their renewal date, your access to the Instructor portal/app will be suspended. Our system will continue to attempt to process your payment for a week following the renewal date. Once we are able to process the payment your access will be reinstated. If, after a week, we are still not able to process your payment your account will be moved to inactive status and you will not have access to the materials on the portal.

Please reach out to our team with any account/subsciption related questions and/or concerns – info@highfitness.com

How do I update my payment information?

To update your payment information, login at www.highfitness.com and click MY ACCOUNT then select PAYMENT METHOD. There you will find all your stored payment options. You can then remove, add or edit them as needed.

How do I update my class schedule for the website and High Fitness App?

You can list your classes on the HIGH Fitness website, to do so, log in to your Instructor portal and click MY ACCOUNT-ADD/EDIT CLASSES. Once you have your classes added to the website they will show up when someone searches under FIND A CLASS Be sure to keep this information updated so people can find your awesome classes!

I thought access to the High Fitness App was included in my active subscription but I can't login?

Once you have activated your subscription, navigate to www.highfitnessapp.com and, using the same email address as your instructor account, reset your password. 

Step 1 NEEDS TO BE DONE ON THE WEBSITE. Once this step is completed, you can download the High Fitness App (different than the instructor app) and access the entire platform. 

Reach out to our support team – support@highfitnessapp.com with any questions.

My payments are current but I cannot login to the instructor portal or app, what do I do?

Anytime something is not right with your account, please let us know at info@highfitness.com

Where can I teach the High Fitness formats?

HIGH, LOW and YO classes are taught at gyms, community centres, boutique gyms, dance studios, wherever! With an active instructor license, your classes become your business and you are welcome to teach anywhere you wish. There are no facility fees, the only requirement is that your instructor license is active.

How often is new choreography released?

Every week! We also drop groups of tracks on occasion – which means we add them to the library without an official launch date. Once you are a certified instructor, you will have full access to our instructor library with every track ever made, hundreds of tracks are ready for you to learn and rock!

Does HIGH Fitness provide music for every track?

No, our instructors purchase music through iTunes (or another entity that sells digital music) and download the tracks on to their device (iphone, ipod, android device, etc.). Music licensing requires that all tracks are purchased. Streaming services like Apple Music or Spotify are not allowed (you have not purchased the tracks, it’s more of a ‘rental’). Pirated, stolen, shared, illegally downloaded, or ripped copies of songs are not allowed.

Looking for an in-person training near you?

Get ready for an action-packed day where you’ll learn the building blocks for success as a HIGH Fitness instructor! Once you’ve completed the full one-day training you will work closely with our mentoring team to complete the second step of the process and get you ready to SOAR!

Space is limited, sign up today for an in-person training near you! Select cities only.

Can’t join in-person? Try virtual!

In case there aren’t any in-person trainings near you, don’t worry! Virtual trainings are easy to follow and can be done right from your home using your smart phone or computer.

What should you expect? 2 weeks prior to your training, you will start getting important information via email about all the steps required to become an instructor. You will gain access to our Virtual Training Portal loaded with all the materials you need to make your training a success!

Can’t join in-person? Try virtual!

In case there aren’t any in-person trainings near you, don’t worry! Virtual trainings are easy to follow and can be done right from your home using your smart phone or computer.

What should you expect? 2 weeks prior to your training, you will start getting important information via email about all the steps required to become an instructor. You will gain access to our Virtual Training Portal loaded with all the materials you need to make your training a success!

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